Careers At Security Instrument

Relentless, Passionate, Growing.

Put Your Security Career On The Right Path!

You hear it on the news every day.

  • Crime in our neighborhoods, schools, places of work.
  • Families broken after invasion.
  • Businesses shut down after losses.

The list goes on. Cutting edge security technology is making it possible to deter violence and in many cases, save lives. Security Instrument is always hiring bright, motivated and forward thinking individuals to fill critical positions in sales, installation, service, and administrative positions.

Submit your resume today. SI is a leading, local security provider in an $80 billion a year growth industry.

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Career Opportunities

careers-team

General Description

Supports the service and repair operation by scheduling, assigning, and dispatching incoming requests for repair, system support, and inspections. Manages the employee schedules, oversees daily employee interactions with customers, handles any complaints or questions and reports to the office manager or department manager as necessary.

Essential Responsibilities

  • Scheduling, assignment, and completion status of service tickets, work orders, or support requests using the tools provided by the service management tracking software.
  • Dispatches, communicates incoming requests with field operations personnel.
  • Communicate the results of problem resolution, customer requests, and update the service tracking system.
  • Record and retain time tracking information relating to assignments.
  • Demonstrates strong problem-solving skills
  • Exhibits strong organizational skills
  • Act as liaison between clients and the company
  • Address and resolve issues and complaints
  • Ensures that the company’s positive image and reputations remains intact
  • Promote company products and services
  • Capable of conducting independent research
  • Is able to multi-task efficiently and effectively
  • Submits any and all systems inspection documents to the governing AHJ.
  • Coordinates corrective action on Minor and Major Deficiencies and submits proper corrective action paperwork to governing AHJ
  • Manages constant and consistent updating of all service ticket queues

Competency Requirements

  • Analytical: Synthesizes complex or diverse information; Collects and researches data.
  • Problem Solving: Identifies and determines the most efficient method of request distribution.
  • Technical Skills: Ability to use computers, software, and communication devices.
  • Physical Skills. Routine office mobility needs. Operation of telephone and keyboards.
  • Communication Skills: Speaks clearly, professionally, and persuasively in positive and negative situations; Writes clearly and informatively; Varies written and spoken communication style to fit needs.
  • Experience: Minimum 2 years’ experience in a fast-paced office environment.
  • Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for his own actions; Follow through on commitments and customer requests
  • Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Develops customer relationships; Meets commitments.
  • Technology Skills: Firm understanding of offered products and services.
  • Education and Experience: High School and some further education preferred.

Position Summary: 
 
The Commercial Sales Consultant is responsible for promoting and selling Security Instrument services and technology within an assigned territory, leveraging relationships and closing new business for Security Instrument and ensuring customer retention.   The Commercial Sales Consultant is responsible for securing profitable sales and upgrades to new, existing and discontinued Security Instrument Commercial customers while maximizing customer satisfaction and retention by initiating post installation follow-ups.  This rep will also have a commanding knowledge of our product line, as well as that of our services.
 
Duties and Responsibilities:                                                                

  • Adhere to current Security Instrument policies, procedures, products, programs and services.
  • Create new market share by selling Security Instrument products and services to new local commercial customers.
  • Sell additional products and services to existing accounts that continue to present new sales opportunities. Sell add-ons, amend, and convert existing customer systems to meet the customer’s expectations.
  • Renew existing customer agreements.
  • Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
  • Independently establish call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques.
  • Follow up with prospects.
  • Maintain an in-depth knowledge of complete line of products/services and customers’ issues and needs through in-house training and reading/research.
  • Obtain referrals and work with Centers of Influence.
  • Process work order and complete all paperwork in accordance with approved and standardized procedures.
  • Conduct post installation follow-up by contacting customer, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.


Job Requirements:

  Education:                    

  • College degree preferred. 
  • High school degree or equivalent required. 

Experience:      

  • Minimum of 2 years experience as a successful commercial sales representative in the security, IT or other technology sales industry, demonstrated by the consistent ability to meet and exceed quota.  

Skills:              

  • Excellent oral, written and presentation skills
  • Action Oriented
  • Drive for Results
  • Business Acumen
  • Customer Focus
  • Functional/Technical Skills
  • Peer Relationships
  • Problem Solving
  • Technical Learning
  • Time Management 

Other:              

  • Valid drivers’ license with clean driving record
  • Ability to work a full time schedule
  • Available for local travel, which may include nights and weekends to accommodate customer’s schedule

 
Security Instrument offers a highly competitive compensation and benefits plan including medical, dental, prescription coverage, life insurance, 401K, ongoing training, PTO and more.

Position Summary

The Engineered Systems Security Consultant is a senior level sales professional that specializes in larger integrated systems growing customer verticals within commercial intrusion, fire, access control, surveillance products and services. This individual will work within an assigned territory to provide a consultative, integrated solution to potential and existing commercial customers.

Essential Duties

  • Create new market share through prospecting and developing a new customer base.
  • Strengthen existing customer partnerships within commercial accounts.
  • Cultivate new leads through referrals, company provided leads, networking groups, cold- calling and RFP’s.
  • Efficiently manage territory resources to maximize daily production and customer relationships.
  • Provide security consultations to customers that include design, scope of work, theory of operation and solution integration.
  • Promote and cross sell all Security Instrument products and services.
  • Collaborate with product and manufacturing representatives and operational counterparts. 

Minimum Qualifications

  • College Degree
  • Minimum 10 years of sales experience and 5 years in the security industry.
  • Proficient in system design applications, bidding tools, customer management, Microsoft, etc.
  • Experience with larger integrated video surveillance, access control, and fire. 
  • NICET certification preferred, but not required.

Skills

  • Expert in customer relationships, conflict resolution, negotiation, and customer service.
  • Excellent communication and presentation skills with the ability to present to executives.
  • Proven ability to generate leads
  • Strong Negotiation Skills
  • Business Acumen
  • Functional/Technical Skills
  • Results driven
  • Team Oriented
  • Problem Solving
  • Forward Thinker 

Other

  • Must have valid driver’s license.

Rewards and Benefits:

  • Competitive compensation packages – Base + Uncapped Commissions.
  • Company Cell Phone.
  • Auto Allowance
  • Medical, Dental, Vision, and Supplementary Insurance Plans
  • 401k
  • PTO
  • Paid Holidays. 

Position Summary: 
 
The RSB Sales Consultant is responsible for promoting and selling Security Instrument services and technology within the residential small business marketplace. The RSB is responsible for securing profitable sales and upgrades to new, existing and discontinued Security Instrument residential and small business customers while maximizing customer satisfaction. This rep will also have a knowledge of our product line including fixed packages, as well as that of our services.
 
Duties and Responsibilities:                                                                

  • Adhere to current Security Instrument policies, procedures, products, programs and services.
  • Create new market share by selling Security Instrument products and services to new local residential and small business customers.
  • Sell additional products and services to existing accounts that continue to present new sales opportunities. Sell add-ons, amend, and convert existing customer systems to meet the customer’s expectations.
  • Renew existing customer agreements.
  • Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
  • Independently establish call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques.
  • Follow up with prospects.
  • Maintain an in-depth knowledge of complete line of products/services and customers’ issues and needs through in-house training and reading/research.
  • Obtain referrals and work with Centers of Influence.
  • Process work order and complete all paperwork in accordance with approved and standardized procedures.
  • Follow-up by contacting customer, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.

Job Requirements:

  Education:                    

  • High school degree or equivalent required. 

Experience:      

  • Minimum of 1 year minimum electronic, security, or related industry experience preferred, demonstrated by the consistent ability to meet and exceed quota.  

Skills:              

  • Excellent oral, written and presentation skills
  • Action Oriented
  • Drive for Results
  • Customer Focus
  • Time Management

Other:              

  • Valid drivers’ license with clean driving record
  • Ability to work a full time schedule
  • Available for local travel, which may include nights and weekends to accommodate customer’s schedule

 
Security Instrument offers a highly competitive compensation and benefits plan including medical, dental, prescription coverage, life insurance, 401K, ongoing training, PTO and more.

OVERVIEW OF DESIGN RELATED RESPONSIBILITIES

  • The Design of drawing packages, system estimates, and detailed wiring information.
  • Follow departmental standards and processes for system designs.
  • Fluent with AutoCAD 2018, Office Products, etc.
  • Have the aptitude and curiosity to quickly learn and master the technologies that we represent, in order to complete system designs and/or proposals accurately and in a timely manner.
  • Working knowledge of Fire Alarm, Access Control, IP Video Systems, Intercom, Intrusion Systems, Communication Methods, etc.
  • Stay informed with state, local and other codes and ordinances related to our business to keep our designs up to date with these requirements.
  • Capable of reviewing or creating specifications for projects.
  • Be capable of working with the Engineered Systems Group design team to complete system designs as a group when necessary.
  • Become knowledgeable with SI’s information, processes, and requirements including the company intranet, quoting systems, Job/Customer management system, and internal processes including; proposal formats, cost estimating standards, agreements, riders, descriptions of work, and other internal forms and procedures necessary to perform the job.
  • Continued involvement with projects and communication with Project Managers and in some cases the Customer to make sure that the project requirements are being met. Create and Manage documentation to keep the project running smoothly.

Following the initial 90-day introductory period you will be entitled to our standard benefits as they apply to full time employees.   This includes, Life Insurance, Paid Vacation, Paid Holidays, Health Care, Optional Dental, and 401K plan.

Provides Fire Alarm testing and support involving configuration, documentation, troubleshooting, customer support and training.


OVERVIEW OF DESIGN RELATED RESPONSIBILITIES

  • Manage assigned projects, work orders, and service / support requests, with the goal of technical problem solving and work completion.
  • Respond to and complete service / support requests relating to customer need in their facilities on existing installations and installations in progress when applicable.
  • Communicate the results of problem resolution, customer requests, and overall status of the request in the form of written and electronic means of documentation.
  • Record and retain time tracking information relating to assignments.
  • Maintain competency and a working understanding of products and services offered.
  • NICET Level II

COMPENTENCY REQUIREMENTS
  • Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
  • Problem Solving:  Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even dealing with emotional topics.
  • Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Embedded self teaching and technology interest.
  • Physical Skills: Ability to manipulate most tools required to complete mechanical tasks. Ladder climbing, overhead work, and lifting when applicable to the assigned specialty. Vehicle operation if applicable.
  • Communication Skills:  Speaks clearly, professionally, and persuasively in positive and negative situations; Writes clearly and informatively; Varies written and spoken communication style to fit needs.
  • Experience: Minimum 3 years in the Technical Security Industry or related technology field.
  • Professionalism:  Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for his own actions; Follow through on commitments.
  • Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Develops customer relationships; Meets commitments.
  • Technology Skills:  Intimate understanding of the following: Computer based hardware and software architecture. Network architectures; electrical theory of circuit layout, switching, and measurement, Security and Fire systems applications and support; Word processing and spreadsheet software.
  • Education and Experience: A technical degree or certification from an accredited program in related electrical / electronics field; or 2 years related experience and/or training; a combination of education and experience is also acceptable.

Provides Fire Alarm testing and support involving configuration, documentation, troubleshooting, customer support and training.


OVERVIEW OF DESIGN RELATED RESPONSIBILITIES

COMPENTENCY REQUIREMENTS
  • Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
  • Problem Solving:  Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even dealing with emotional topics.
  • Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Embedded self teaching and technology interest.
  • Physical Skills: Ability to manipulate most tools required to complete mechanical tasks. Ladder climbing, overhead work, and lifting when applicable to the assigned specialty. Vehicle operation if applicable.
  • Communication Skills:  Speaks clearly, professionally, and persuasively in positive and negative situations; Writes clearly and informatively; Varies written and spoken communication style to fit needs.
  • Experience: Minimum 3 years in the Technical Security Industry or related technology field.
  • Professionalism:  Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for his own actions; Follow through on commitments.
  • Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Develops customer relationships; Meets commitments.
  • Technology Skills:  Intimate understanding of the following: Computer based hardware and software architecture. Network architectures; electrical theory of circuit layout, switching, and measurement, Security and Fire systems applications and support; Word processing and spreadsheet software.
  • Education and Experience: A technical degree or certification from an accredited program in related electrical / electronics field; or 2 years related experience and/or training; a combination of education and experience is also acceptable.

Provides Access Control, Security, Fire, and Video System repair and support involving configuration, documentation, installation, troubleshooting, customer support and training.

ESSENTIAL RESPONSIBILITIES
  • Manage assigned projects, work orders, and service / support requests, with the goal of technical problem solving and work completion.
  • Respond to and complete service / support requests relating to customer need in their facilities on existing installations and installations in progress when applicable.
  • Communicate the results of problem resolution, customer requests, and overall status of the request in the form of written and electronic means of documentation.
  • Record and retain time tracking information relating to assignments.
  • Maintain competency and a working understanding of products and services offered.

COMPENTENCY REQUIREMENTS
  • Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
  • Problem Solving:  Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even dealing with emotional topics.
  • Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Embedded self teaching and technology interest.
  • Physical Skills: Ability to manipulate most tools required to complete mechanical tasks. Ladder climbing, overhead work, and lifting when applicable to the assigned specialty. Vehicle operation if applicable.
  • Communication Skills:  Speaks clearly, professionally, and persuasively in positive and negative situations; Writes clearly and informatively; Varies written and spoken communication style to fit needs.
  • Experience: Minimum 1 year in the Technical Security Industry or related technology field.
  • Professionalism:  Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for his own actions; Follow through on commitments.
  • Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Develops customer relationships; Meets commitments.
  • Technology Skills:  Intimate understanding of the following: Computer based hardware and software architecture. Network architectures; electrical theory of circuit layout, switching, and measurement, Security and Fire systems applications and support; Word processing and spreadsheet software.
  • Education and Experience: A technical degree or certification from an accredited program in related electrical / electronics field; or 5 years related experience and/or training; a combination of education and experience is also acceptable.

Capable of all aspects of system installation with little or no supervision, and able to program, test and final out jobs to include completion of all documentation.

ESSENTIAL RESPONSIBILITIES
  • Ability to troubleshoot components, wiring, and control units of systems
  • Ability to install and commission residential and commercial systems
  • Expanded understanding of Access Control and CCTV systems installation
  • Proficient at reading prints, drawings, and schematics
  • Effective knowledge of NFPA and NEC codes regarding all aspects of system installation
  • Ability to provide direction and training to Installation Assistants
  • Ability to communicate effectively with customers and contractors
  • Effective utilization of equipment and materials to control costs
  • Must exhibit a positive, team-minded attitude
  • Must have minimal call back ratio on installations

COMPENTENCY REQUIREMENTS
  • Problem Solving:  Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses Reason even dealing with emotional topics.
  • Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Communication Skills:  Speaks clearly, professionally, and persuasively in positive and negative situations; Writes clearly and informatively; Varies written and spoke communication style to fit needs.
  • Professionalism:  Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for his own actions; Follow through on commitments.
  • Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Develops customer relationships; Meets commitments.
  • Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies personnel with alternate plan.
  • Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentially; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
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About Security Instrument

The power of personalized service. Protecting what matters since 1960.

History

Founded in 1960, Security Instrument Corporation, a privately held U.S. Corporation, provides electronic security and life safety detection  and associated monitoring and support services.

Services

Security Instrument offers an full line of services from professionally engineered system designs and turnkey installation services, to 24 hour system monitoring.

Service Area

Security Instrument is Delaware’s largest full-service independently-owned security company, serving thousands of customers throughout Delaware, MD, NJ & PA.

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